Omnichat looks to bag $10m to expand footprint, unveils Agentic AI Platform

Omnichat, Asia Pacific’s leading all-in-one omnichannel customer experience platform, is targeting to raise $10 million in a planned Series A+ funding round.

The proposed fundraising follows the launch of Omnichat’s AI-powered conversational suite driven by Agentic AI for 2025.

Backed by prominent investors such as AppWorks, 91APP, Palm Drive Capital, Cornerstone Ventures, and AVA Angels, Omnichat has achieved an eightfold revenue increase over the past three years, clocking an annual recurring revenue (ARR) of over $10 million.

Following the success of its B2B AI-driven conversational commerce platform across Hong Kong SAR, mainland China, Taiwan, and Southeast Asia, the company is now setting its sights on Japan, Korea, and Australia in 2025 and beyond, reinforcing its position as a leader in AI-driven customer engagement. The Series A+ round is expected to fuel this expansion.

In the APAC region, Omnichat is the only company that simultaneously holds both Meta Business Partner and LINE Biz-Solutions Tech Partner status providing seamless integration with WhatsApp, Facebook, Instagram, LINE and WeChat. This unique combination empowers businesses to deliver exceptional customer experiences through Omnichat’s comprehensive AI-driven conversational suite.

“The business world is being transformed by AI. At Omnichat, we’re not just riding this AI wave, we are leading it,” said Alan Chan, Founder and CEO, Omnichat. “Our AI-powered messaging platform streamlines customer service, marketing, and sales, providing smarter, faster, and more fluid AI-automated workflows for effortless conversational commerce and superior customer experiences.”

The company’s upcoming AI advancements promise to further revolutionise how businesses engage with customers, personalise interactions, and drive revenue growth.

‘Agentic AI as a Service’ to supercharge business productivity

The rapid pace of AI adoption by enterprises underscores the technology’s transformative potential for productivity and growth. Omnichat is at the forefront of this revolution with ‘Agentic AI as a Service’ to empower businesses with cutting-edge AI capabilities by offering a suite of powerful AI agents designed to transform customer engagement.

These include an AI Customer Service Agent providing 24/7 support and personalised issue resolution across multiple channels; an AI Copilot Agent that simplifies marketing campaign creation—from targeting and content to journey building; and an AI Sales Agent boosting conversions by delivering tailored product recommendations and streamlining the sales process across preferred messaging platforms. The seamless integration between different agents ensures businesses provide instant, accurate, and personalised customer experiences.

Series A+ funding to fuel APAC growth

Omnichat’s Series A+ investment will be crucial in enabling it to further develop its AI capabilities and solidify its position as a premier customer experience platform across APAC.

Its expansion to Japan, Korea, and Australia will empower businesses in these regions to optimise customer engagement and drive sales.

The company’s highly anticipated integration of KakaoTalk and Tiktok, complementing existing support for WhatsApp, Facebook Messenger, Instagram Direct, WeChat, LINE, and website live chat, reinforces its commitment to providing a truly omnichannel experience.

This allows businesses to connect with customers on their preferred platforms seamlessly, further supporting their marketing, sales and customer service functions with AI agents.

Trusted by over 5,000 businesses

Trusted by over 5,000 global brands like Dyson, OSIM, FILA, Benefit Cosmetics, Honda and Starbucks, Omnichat’s innovative conversational commerce platform empowers businesses to connect with customers seamlessly across website and mobile.

Omnichat received several prestigious awards last year, including the Asia eCommerce Awards, MARKies Awards and DigiZ Awards. These accolades are complemented by positive customer reviews and the demonstrable success of innovative campaigns with clients Watsons Hong Kong and Dyson showcasing how seamless omnichannel strategies can unlock business potential.

Watsons Hong Kong integrated WhatsApp into the customer journey through Omnichat, from initial product discovery through to final purchase and payment. “Watsons Here For You service offers one-on-one consultations with pharmacists, Chinese medicine practitioners, and dietitians via WhatsApp. This seamless integration of digital and physical retail spaces allows customers to engage with brand at their convenience, not only boosting online engagement and sales but also driving foot traffic to physical stores,” it said.

Meanwhile, the ‘Styling Journey with Dyson on WhatsApp’ provided a seamless, personalised online-to-offline experience via Omnichat.

“Leveraging WhatsApp’s chatbot automation, targeted broadcasts, and personalised one-on-one responses, Dyson effectively managed high volumes of customer interactions with efficiency. Directing customers to Dyson’s official WhatsApp channel via in-store QR codes and strategically placed website buttons further strengthened customer relationships and cultivated opportunities for upselling, cross-selling, and repeat business,” it said.

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This article was created in collaboration with Omnichat. If you are interested in investing in Omnichat or want more information, please visit the official website